Customer Care

Returns:
If you need to return/exchange your product for any reason, we are happy to do so within 14 days. All items must have their original tags attached and be unworn and unwashed. You may send your return/exchange (along with a copy of your order confirmation) to the address below. Please be sure to indicate whether you are returning or exchanging on your order confirmation. In the event of an exchange, please indicate which product you would like sent to you. Exchanges are only available on items equal to the purchase price of the product you are returning. The customer is responsible for return shipping.

Heidi Inwood Designs-Returns/exchanges
1555 Glenhill Rd, Arden Hill, MN 55112

Our return/exchange policy does not apply to product individually marked as FINAL SALE. While we are happy to accept returns/exchanges, we are not able to accept returns for items not purchased directly through us for any reason. We recommend initiating a return with the retailer you purchased them from.

Privacy Policy:
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Shipping policies:
Orders are shipped via UPS or USPS. Processing will take up to 5 days. Orders will be shipped from Minneapolis, MN. Shipping charges are based on the estimated weight of your order and shipping location. You are able to approve and select your shipping speed during your checkout process.

Placing an order with Heidi Inwood Designs indicates that you have read, understand and accept the conditions outlined in these policies.